FAQs
Contact Us
If you have any questions please feel free to contact us.
We can be reached at ArielsSolutions28@gmail.com. We are available from Monday-Friday, 10:00 am to 4:00 pm EST.
Transaction Information
Why was I charged sales tax?
Individuals or businesses that sell tangible personal property to the final consumer are required to remit a 7.25 sales tax on the total price (including shipping and handling charges) of their taxable retail sales to the State of North Carolina.
Can I cancel or modify my order?
All sales are final. Once order is placed you can not cancel or modify exsisting order. Please see return/ exchange policy.
What is your shipping policy?
All orders should arrive 5 to 7 business days from your ship date. I try to have orders mailed out a week after order is placed. If package is received with any damages or item defects we will request pictures in order to resolve the issue. All sales after the 48 hours of order placed are FINAL. Products with an error on address or returned order will qualify for free shipping.
What is your return/exchange policy?
We ask that you contact us by email before returning the merchandise; please include order details to ensure that your account is properly refunded or your exchange request is issued. to return an item it must be damaged and unused. The shipping costs for any returns and exchanges will not be reimbursed, we will just send you a new product. We will provide a return shipping label if there is a shipping error or product damage.
After you have received the return authorization label, please repack the return item(s) in the original packaging and send back to Arielssolutions. Once the returned merchandise is received at our facility, we will process the reimbursement. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Our Products
Are ArielsSolutions products all natural?
We do not test our products on animals, and we use all plant-based natural ingredients to make products.
**However, if you expereince any rash or negative reaction please stop using and see your doctor**
We try to be Eco friendly!
Feel free to participate in our eco-friendly program. You can reuse your product container by resending it to us! Please wash your container out with soap and warm water before sending. Once we receive it we will send you and email with a discount code for $2.00 off your next purchase. If you are interested please email us at arielssolutions28@gmail.com.
Do you offer samples of your products?
First time clients will receive a skin care sample selected by owner.